Top Five Marketing Trends for 2017
As we close out 2016, and say goodbye to some of the passing marketing fads (Where DID Pokémon go?) (Drop the QR codes!) (Looks like the Meerkat has retreated to its hole) we take a look at some of the new trends for 2017. You’ll notice that they share common threads—they get human, it’s about creating experiences, listening, and providing high value.
Go live with streaming platforms. In 2017, video will continue to be as important as ever. Give your customers a live look at your golf brand with platforms like Facebook Live or Periscope. Each of these tools allows you to broadcast live and interact with prospective and current customers, while providing you with control over who sees the information you share. Plus, Facebook ranks Live posts higher in newsfeeds, and here’s a cool stat—according to Facebook, viewers are 10x more likely to comment on a Facebook Live video than a regular video. Callaway Golf provides a great example of how you can use Facebook Live with a live tour of Arnold Palmer’s office, asking questions for viewers along the way.
Use these tools to:
Promote special sales /offers through live broadcasts
Hold live events or Q&A sessions (webinars are so 2016)
Build a community around a topic related to your brand—“Live Golf Tips on Thursday” or “Demo Day December” where you and your viewers can provide insights
Share stories of real customers or employees
Customer behavior monitoring and integration. Sounds technical, but what it really means is quite simple. Your customers are constantly posting on social media channels—Facebook, Twitter, YouTube, blogs, Instagram (you get the picture)—use online monitoring tools to listen to what your customers are saying. Then, use it in your golf brand’s marketing efforts.
For example, let’s look at Chewbacca mom and Kohl’s. If you haven’t seen it, here’s the gist: a mom purchases a Chewbacca mask at Kohl’s makes a video of her trying on the mask and laughing (while she references purchasing it at Kohl’s numerous times throughout). It becomes an instant viral hit—in fact, it’s the top viewed post on Facebook Live to date (150 million and counting). People loved the silliness of it. Kohl’s became aware of the video and responded with its own, where Kohl’s employees giving the woman’s family multiple Star Wars paraphernalia for being a loyal customer and for “spreading joy” (this video has amassed an equal amount of views and immediately sold out of the Chewy mask). They developed a campaign, #allthegoodstuff to ride the viral wave, and wrapped up with increased sales overall.
Music streaming service Spotify has made news lately too by utilizing its real-time customer data in a new campaign with ads like, “Dear person who played “Sorry” 42 times on Valentine’s Day…what did you do?” and a tagline of, “Thanks 2016. It’s been weird.” While we’re talking music, consider targeted streaming ad campaigns in your 2017 marketing mix. If you’re interested in making your golf video go viral, check out this checklist created for Callaway by golfer (and social media phenom) Paige